| From: | Alfred Perlstein <alfred(at)freebsd(dot)org> |
|---|---|
| To: | Greg Stark <stark(at)mit(dot)edu> |
| Cc: | Tom Lane <tgl(at)sss(dot)pgh(dot)pa(dot)us>, Stephen Frost <sfrost(at)snowman(dot)net>, Robert Haas <robertmhaas(at)gmail(dot)com>, Geoff Winkless <pgsqladmin(at)geoff(dot)dj>, Pg Hackers <pgsql-hackers(at)postgresql(dot)org> |
| Subject: | Re: Why we lost Uber as a user |
| Date: | 2016-08-03 13:58:39 |
| Message-ID: | DA33E74C-DF3C-4BED-B0C0-DB81A87EB7A2@freebsd.org |
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| Thread: | |
| Lists: | pgsql-hackers |
> On Aug 3, 2016, at 3:29 AM, Greg Stark <stark(at)mit(dot)edu> wrote:
>
>>
>
> Honestly the take-away I see in the Uber story is that they apparently
> had nobody on staff that was on -hackers or apparently even -general
> and tried to go it alone rather than involve experts from outside
> their company. As a result they misdiagnosed their problems based on
> prejudices seeing what they expected to see rather than what the real
> problem was.
>
+1 very true.
At the same time there are some lessons to be learned. At the very least putting in big bold letters where to come for help is one.
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