EnterpriseDB is hiring 3rd Level Database Support Engineers (Multiple Locations)

Job Locations:
- Bedford, MA, United States
- Pune, India
- Wantage, United Kingdom

EnterpriseDB (EDB) is a leading worldwide provider of Postgres software and
services. With powerful performance and security enhancements for
PostgreSQL, sophisticated management tools for global deployments, and
Oracle compatibility, EDB software supports both mission and non-mission
critical enterprise applications. More than 2,500 enterprises, governments,
and other organizations worldwide use EDB software, support, training, and
professional services to integrate open source software into their existing
data infrastructures.

*Job Responsibilities:*

- Work directly with customers to provide in-depth technical
troubleshooting and recommend appropriate workaround(s) and solutions for
all EDB product lines and open-source PostgreSQL products
- Collaborate with and mentor 1st and 2nd level engineers to triage
issues, create reproducible test cases, file bugs, and offer patches when
possible
- Interact with members of the Engineering team, many of whom are core
members and major contributors to the PostgreSQL community, to identify
bugs and performance bottlenecks
- Serve as the primary point of contact to our premium customers
- Document solutions, procedures, and standards for customers as well as
for internal use
- EDB professional-level certification will be provided

*Job Requirements:*

- 10+ years of PostgreSQL/Oracle DBA experience (PostgreSQL preferred)
- Working knowledge of PostgreSQL third-party tools (i.e., pgpool,
slony, pgbouncer, etc.)
- Outstanding communication skills (both written and verbal)
- friendly and empathetic personality
- Outstanding ability to triage complex issues
- Quick-thinking, able to work well under pressure
- Adept at documenting efforts, actions, and results
- Experience liaising with Engineering teams
- Experience with Docker, Vagrant
- Bachelor's degree in Computer Science or related field

*Desired Skills:*

- Technical support experience
- Experience with Oracle or SQL Server
- Recent working experience with Java and/or C/C++

Interested candidates should send resumes and contact information
referencing the title of “Senior Database Support Engineer (Level 3)" to
careers(at)enterprisedb(dot)com
<careers(at)enterprisedb(dot)com?subject=Senior%20Database%20Engineer%20(Level%203)>
.

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Richard Yen
Senior Support Engineer
EnterpriseDB Corporation